“Making someone’s life easier starts with a smile.”
Rashonda Harris doesn’t view her customers as “just another voice on the phone”. She sees each interaction as a chance to connect with her customers, discover their needs, and find the best way to help them — all with a smile. In her opinion, “When you’re the first person a customer speaks to, you’re the ‘face’ of the company and it’s important to make them feel welcome. A smile is contagious; people can’t help but smile back. Even in a remote environment, people can feel a smile... they can hear it in your voice.” Rashonda is the kind of person you want to work with, bringing excellent customer service, tenacity, courtesy, poise, friendliness, and boundless energy to our clients as well as her teammates.
With that being said, she brings more than a smile to her role. Focusing on her customers’ satisfaction brings out the best in Rashonda, highlighting her resourcefulness, humility, and perpetual willingness to listen and research in order to find the best possible solution for each of the customers she interacts with. Rashonda brings out the best in other people as well, and never hesitates to put the customer’s needs and feelings before her own.