Returns
General Returns
Pearson provides product credit on qualifying returns for:
- Unused (unopened packages) paper materials received within 90 days of the invoice date.
- Software materials and usage credits/electronic assessment units (see Digital Product Returns below).
- Scorable Assessments (see Scorable Assessments Returns below).
- Materials must be in saleable condition, clean, and unused. If the product is no longer sold, returns are not accepted.
- Materials returned after 30 days but prior to 90 days of invoice date are subject to a 10% return fee per returned parcel.
- Materials or software damaged in transit must be returned within 30 days of invoice date. No other software returns will be accepted.
*Specific requirements for Q Local™, Q-global™, Q-interactive™ and Rehacom follow under Digital Product Returns.
Option 1
For digital or physical product returns
Contact Customer Support for a Return Materials Authorization (RMA) document, which will be provided via email.
RMA will ensure timely and automated processing upon receipt of materials.
Include RMA with return package.
Send materials by an insured, traceable method such as UPS or FedEx to:
Pearson Assessments Returns
5532 West 74th Street
Indianapolis, IN 46268
Option 2
For physical product returns Only
Simply follow these 4 steps:
Enclose proof of purchase from Pearson (invoice or packing slip).
State the reason for the return or exchange.
Provide your account number, name and phone number.
Send materials by an insured, traceable method such as UPS or FedEx to:
Pearson Assessments Returns
5532 West 74th Street
Indianapolis, IN 46268
Digital Product Returns
We provide product credit for qualifying returns received within 90 days of the invoice date. Digital items returned after 30 days but prior to 90 days of invoice date are subject to 10% return fee.
Q Local™
- Pearson is not responsible for lost, damaged or stolen report counters or any unused administrations on such devices. Replacements are available at full cost.
Q-global™
- Q-global individual unused report usages can be returned within 90 days of the invoice date.
- Q-global scoring subscriptions may be returned within 90 days of the invoice date as long as they were never allocated to a user on the Q-global account.
- Exchanges between Q-global individual report usages and Q-global scoring subscriptions for the same assessment and value may be made at any time by contacting customer support.
Q-interactive™
- Q-interactive licenses may be returned within 90 days of the invoice date.
- If a subtest has been administered under the license, returns are not accepted.
- Unused pre-paid Q-interactive usages may be returned within 90 days of the invoice date.
Rehacom
- Rehacom unused licenses and hardware may be returned for full credit within 30 days of invoice date. Rehacom licenses and hardware returned after 30 days but within 90 days of invoice date, are subject to a 10% return fee, per returned parcel. Equipment must be in original packaging, unused or like new, clean and saleable condition.
- RehaCom materials only should be returned to:
Pearson
Attention: Rehacom c/o Kent Wilker
2125 4th Street NW
Owatonna, MN 55060
ReadyResults
No refunds or exchanges will be issued for ReadyResults Usage Credits after the date of sale except under the following conditions:
- Within 180 days of sale ReadyResults Usage Credits may be transferred from one assessment product to the same subsequent assessment product with an adjustment in the list price based on the volume purchased (eg. SELP ReadyResults Usage Credits may be exchanged with an adjustment in price for SELP 2 ReadyResults Usage Credits.)
- Pearson has no obligation to provide a credit or refund for ReadyResults usage credits after the date of sale.
To obtain credit for Usage Credits/Electronic Assessment Units, information from your invoice will be required, your may submit your request via the Online Contact Form or contact Customer Service.
Scorable Assessments Returns
Send SCORABLE assessments for Scoring & Reporting processing by an insured, traceable method such as UPS or FedEx to:
Pearson
Central Scoring Center
9200 Earhart Lane SW
Cedar Rapids, IA 52404
Clinical Assessment Products: +1 (800) 627-7271
Classroom Assessment Products: +1 (800) 328-5999