TIP: Orders cannot be cancelled if they have shipped. You can check order status here If the order has already shipped, you can refuse delivery and it will automatically be returned, or select "Return/Exchange an item" above and complete the form to initiate the return process.
TIP: You can find any invoice copy without logging in here: Find an invoice
TIP: You can check any order status without logging in here: Order status
TIP: Official Quotes can be created on the website by adding items to your cart. Then view your cart and select the create quote button (instead of the checkout button).
TIP: If a Q-global search returns your own name as the owner and you are unable to order, that is because you have a duplicate website account. The other website account you created is connected to the Q-global account.
If the qualified user is not found when you search for them in checkout, verify the qualified user you are ordering for has a website account set up with the email address you are using, or they must be connected to the organization/business account you are ordering for.If the qualified user can be seen in check out but is grayed out, this means they do not have high enough qualifications for the highest qualification item(s) in the cart.
TIP: Be sure to try clearing your cache/cookies and restart your browser.