Contact Us


Account information

Tell us about yourself and the issue you're having and we'll connect you with the right person to help you. 
   


  



  


Found on your invoice.
Account address
  


  


      

      




Digital product support



Found on your invoice.

Found on the Q-global account platform profile page.


Account numbers can be found on the Q-interactive platform profile page.


aimswebPlus account information is found on the platform profile page.


Q Local account information is found on the platform profile page.

Edit/Cancel an order
TIP: Orders cannot be cancelled if they have shipped. You can check order status here If the order has already shipped, you can refuse delivery and it will automatically be returned, or select "Return/Exchange an item" above and complete the form to initiate the return process.



Invoice question



TIP: You can find any invoice copy without logging in here:  Find an invoice





Each file (doc, docx, pdf) must be under 10 MB
Order status

TIP: You can check any order status without logging in here:  Order status





Product Question
  



Request Address Update/Removal/Addition
      


      


      


      




      


      


      


      




      


      


      


      




      


      


      


      





File upload (PDF/Word doc on business letterhead requesting the billing address change) Each file (doc, docx, pdf) must be under 10 MB

Request Price Quote

TIP: Official Quotes can be created on the website by adding items to your cart. Then view your cart and select the create quote button (instead of the checkout button).



Each file (doc, docx, pdf) must be under 10 MB

Return/Exchange an item



Tax exemption








Each file (doc, docx, pdf) must be under 10 MB

Month, day, year format: 01/31/2021


Each file must be under 10 MB



Website Ordering Support

Q-global Account Ordering
TIP:  If a Q-global search returns your own name as the owner and you are unable to order, that is because you have a duplicate website account. The other website account you created is connected to the Q-global account.




   


   




Found on the Q-global platform account information page.


Qualifications

  1. If the qualified user is not found when you search for them in checkout, verify the qualified user you are ordering for has a website account set up with the email address you are using, or they must be connected to the organization/business account you are ordering for.

  2. If the qualified user can be seen in check out but is grayed out, this means they do not have high enough qualifications for the highest qualification item(s) in the cart.



Request Organization Account Removal


Sign-in Assistance

TIP:  Be sure to try clearing your cache/cookies and restart your browser.



Usually found under the Help menu.

Other
TIP:  If a Q-global search returns your own name as the owner and you are unable to order, that is because you have a duplicate website account. The other website account you created is connected to the Q-global account.


Usually found under the Help menu.

By submitting this form, you agree to receiving personalized communications from Pearson. You also confirm that you are 18+ years old and have read our terms of use and privacy notice. You may opt-out of these communications at any time.