The Ounce Scale

Can I retrieve information from previous school years?

Yes. You can access historical student data through reporting tools for as long as that data remains in the system.

How do I access historical data? 

In Reports, select the academic year you need, then export the results. The main interface typically shows current-year information only.

How do I reset my password? 

Select Forgot Password on the login page. Your password reset link will stay active for 24 hours. If you don’t see the email, check your spam folder and ask your email administrator to make sure system emails aren’t being blocked.

Where can I find help resources?

You’ll find resources, tutorials, and support information through the Resources and Contact Us links in the platform.

How do I add a new user? 

Go to Manage > Users and select the blue Add button, then choose New. Enter the required information and assign the appropriate role and site access. The role you assign determines the user’s permissions.

How do I remove a user? 

Select the checkmark next to the user’s name. Then select the blue User Actions button at the top of the list and choose Remove User. If the user belongs to multiple sites, remove them from every site before they can be fully removed from the system. Deleting a user may also remove associated checklist and progress data. If you may still need that data for reporting, lock the account instead.

What is the difference between locking and deleting a user? 

Locking an account prevents the user from signing in while preserving their data. Deleting an account permanently removes the user and may also delete associated assessment data. If you may need historical reporting later, locking is the better option.

How do I add an existing user to another site? 

Go to Manage > Users and select the blue Add button, then choose Existing. Find the user and assign them to the additional site. They’ll keep the same login credentials across all assigned sites.

How do I verify a user's permissions? 

Go to Manage > Users and review the user’s assigned role. Then compare it with the permissions listed under Manage > Roles. A user’s access is based on the permissions assigned to their role.

What should I do if a user cannot access their account? 

First, check that the account is active and unlocked, and confirm that the correct username is being used. If needed, reset the login attempts and send a new password reset email.

What does the account hierarchy look like? 

Most organizations use Program and Site levels. Larger organizations may also include Brand and Organization levels. Administrators can view users and students at their own level and the levels below it.

Can the number of licenses change automatically at renewal?

No. Your license quantity stays the same unless you request a change.

Can an account manager be changed? 

Yes. Account ownership and account manager assignments can be updated when needed.

What reports are available to administrators? 

Administrators can access several child and user reports for organization-level analysis and historical reporting.

How do I complete developmental checklists? 

Select the appropriate developmental domains and ratings for each child. You’ll need to complete the checklist before the results can appear in reports.

Why aren't assessment results appearing in reports? 

Make sure the checklist has been finalized. Only finalized checklists are included in reports and data exports, so unfinished checklists won’t appear.

Can checklist entries be corrected? 

Yes. You can update checklist items to correct entries before the checklist is finalized.

Can developmental checklists be copied? 

Online checklist resources may be copied for educational use. Printed checklist packs are subject to copyright restrictions and shouldn’t be duplicated.

What reports are available to teachers? 

Teachers can access Checklist Reports, Class Outcomes Reports, Class Profile Reports, and Class Ratings Reports. Together, these provide reporting at both the individual child and class levels.

What is the typical annual timeline for account communications?

Will historical assessment data be deleted during the purge? 

Yes. For non-renewing customers, Pearson must remove all data in line with our data privacy and security policies. Before purge processing begins, download or export any reports you need to keep for your local records.

How long is my data retained? 

We retain historical data for as long as your account is active. If you don’t renew your subscription, the purge preparation period runs from August 1 through October 31. After that, we must remove all data for non-renewing customers in line with our data retention policy.

Do unused licenses roll over to the next subscription year? 

License quantities stay the same unless you request a change during renewal discussions.

Why am I receiving renewal communications if my account is still active?

We send renewal communications early so you have time to review your subscription, confirm your future licensing needs, export any reports you want to keep, and avoid service interruptions. These communications begin several months before purge processing.

Who receives renewal and purge communications?

We typically send renewal and purge communications to the primary account manager or administrator. Keep your contact information up to date so the right person receives these notices.

What should I do if I receive a purge notice but believe my account has already renewed? 

Contact your Pearson representative or Customer Support team. Sometimes a renewal, account update, or contact change is processed after a communication list has already been created.