Business Systems Upgrade and Website Launch Now Live
As part of our commitment to provide you with the best possible service, we have made a number of improvements to our internal systems and recently launched a new e-commerce website. You’ll notice some key changes outlined on this page which came into effect on April 1st, 2019. We are determined to make these updates as smoothly as possible, and to help you through this transition by providing the information below.
Website launch
In coordination with the business systems upgrade, we are pleased to announce that our new ordering website was launched March 29. The new website has a completely updated look and feel and offers a variety of enhanced functions, including a modern checkout experience and full mobile device compatibility.
The new website is located at pearsonassessments.com and combines most of our previous stand-alone sites (such as aimsweb.com and our e-commerce website pearsonclinical.com) into one new site. Please note, all customer accounts have been automatically moved to pearsonassessments.com and all item numbers are the same.
Our new website also provides enhanced features for organizational purchasing. In order to activate these features such as purchasing on behalf of another person or entity, please note that you need to log in then choose an “organization” in the pop up box. Learn more about using the new organization function on our website.
Business systems key changes
Due to the internal system upgrade, you'll notice some key changes. Please take a moment to familiarize yourself with these:
- Account numbers - You’ve been assigned a new Pearson account number. This number is now available and will appear on the documents you receive from Pearson (such as your invoice). If you wish to place a new order prior to receiving any such document, you may get your new account number by contacting us. See the “Help & Support” section below.
- Updated portal to view and pay invoices - There will be an updated iPay Portal for those customers who use this tool to remit payments. Customers who are currently registered to use the iPay Portal will receive email communications about how to re-register on this updated portal.
- Sales Order Acknowledgement for all orders - We’ll be providing you with a Sales Order Acknowledgment document each time an order is placed via all channels, including web, phone, fax and email. This document will be sent via email and will confirm each product within your order.
- Advanced returns process - Pearson will be moving to a proactive returns process which will enable us to process returns more efficiently and credit you faster. The new process will involve requesting a Return Materials Authorization (RMA) document from Pearson in advance, and including this documentation with the product(s) you intend to return.
Starting in early April - you can request an RMA by contacting Customer Service via phone, email or fax. While we recommend you follow the new process of requesting an RMA (as it will help to process your return more efficiently), you may continue to return products (excluding digital) as you do today, without a Return Materials Authorization document. Please continue to ensure your return meets the terms outlined in Pearson’s Returns Policy.
- New document format and design - We’ll be making the documents you receive from Pearson clearer, more consistent, and easier to read via an updated format and design. You can preview the updated documents in our Pearson Sample Document Guide.
Help & support
Contact us for more information.
Phone: 800-627-7271
Email: clinicalcustomersupport@pearson.com
Fax: 800-232-1223