Always Learning

Return Policy

UNUSED Learning Assessment Material RETURN POLICY
(Paper/Software/Electronic)

We provide product credit on qualifying returns for:

  • UNUSED (unopened packages) paper materials received within 6 months of the invoice date.
  • Software materials received within 30 days from the shipping date.
  • Usage Credits*/Electronic Assessment Units (except ReadyResults Usage Credits - please see below) requested within 30 days of invoice date.
Qualifying guidelines:
  • If the product is no longer sold, returns are not accepted.
  • Materials must be in re-saleable condition, clean, and unused.
  • Materials or software damaged in transit must be returned within 30 days of invoice date.
  • *No refunds or exchanges will be issued for any ReadyResults Usage Credits after the date of sale except as described below.

Send UNUSED (unopened packages) assessment materials by an insured, traceable method such as UPS or FedEx to:

(** Do NOT ship assessments for Scoring & Reporting to the Lebanon address, mis-deliveries will delay processing**)

PEARSON, Learning Assessments
ATTN: RETURNS Department
5532 West 74th Street
Indianapolis, IN 46268

IMPORTANT NOTE:

Send SCORABLE assessments for Scoring & Reporting processing by an insured, traceable method such as UPS or FedEx to:

PEARSON
Central Scoring Center
9200 Earhart Lane SW
Cedar Rapids, IA 52404

*Return Policy for ReadyResults Usage Credits

No refunds or exchanges will be issued for ReadyResults Usage Credits after the date of sale except under the following conditions:

  • Within 180 days of sale ReadyResults Usage Credits may be transferred from one assessment product to the same subsequent  assessment product with an adjustment in the list price based on the volume purchased (eg.  SELP ReadyResults Usage Credits may be  exchanged with an adjustment in price for SELP 2 ReadyResults Usage Credits.)
  • Pearson has no obligation to provide a credit or refund for ReadyResults usage credits after the date of sale.

‚ÄčTo obtain credit for Usage Credits/Electronic Assessment Units you MUST provide information from your Invoice and submit via email to Pearson Customer Service at EACustomerService@Pearson.com or contact Customer Service at 1-800-328-5999 directly for a fax number.