We provide product credit for qualifying returns received within 90 days of the invoice date. Simply follow these 4 steps:
- Enclose proof of purchase from Pearson (invoice or packing slip).
- State the reason for the return or exchange.
- Provide your account number, name and phone number.
- Send materials by an insured, traceable method such as UPS or FedEx to:
Pearson Clinical Assessments
ATTN: Returns Department
100 Pearson Parkway
Lebanon, Indiana 46052
Materials must be in saleable condition, clean, and unused. If product is no longer sold, returns are not accepted.
Materials and Q Local™ software administrations returned after 30 days but prior to 90 days of invoice date, are subject to a 10% return fee, per returned parcel. Materials or software damaged in transit must be returned within 30 days of invoice date. No other software returns will be accepted.
Important note: Lost, damaged or stolen report counters and unused administrations will not be replaced free of charge.