For OSS documents for products not listed below, please contact our Customer Service Team at 800-328-5999.
Pearson provides carefully designed score reports. Contact the Scoring Hotline at 800.328.5999 (prompt 2) for information and assistance when ordering scoring services and to resolve scoring issues. If you have received your reports, please provide the Process Number located at the bottom right of the report.
Tips for Filling Out Your Order for Scoring Services
An Order for Scoring Services (OSS) listing the services and options available will be included in every order of machine-scorable test booklets and answer documents. View the OSS worksheet for any test. Complete the OSS and enclose it with your shipment of answer documents (click here for helpful hints on completing your OSS form). Please call the Scoring Hotline if you need additional OSS forms or additional information regarding your scoring order. Please provide your Purchase Order number on your OSS.
Tests formerly sent to Austin, Texas, should now be sent to Cedar Rapids, Iowa:
Pearson, Catalog Scoring Services, 9200 Earhart Lane SW, Cedar Rapids, IA 52404
Once your shipment has arrived at Pearson, you should allow approximately 21 calendar days of processing time for multiple-choice assessments and 28 calendar days for performance assessments (open-ended and writing), providing the shipment is ready for processing when it arrives. Please allow for transportation time required to ship the score reports back to you.
Should an "alert" situation occur in your order, your score reports may be delayed. You will be contacted if a problem arises. We suggest you schedule meetings to present and discuss test results only after the reports have arrived.
Unless you request the return of answer documents on your OSS, answer documents are retained for 60 days and then destroyed. Please indicate on the OSS if answer documents are to be returned. There is an additional charge for the return of answer documents.
Score Reports are not returnable unless defective.
If you have any questions about your score reports or their interpretation, contact the Scoring Hotline for assistance at 800.328.5999 (prompt 2) or Email: EACustomerService@Pearson.com
Prices are per student unless otherwise stated. There is a $150.00 minimum charge per shipment. Transportation and handling are additional.
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