About the Assessment Center
Q:What is the Assessment Center?
A: The Assessment Center is an Internet-based "e-testing" system for the distribution, analysis, and administration of professional assessments, tests, and surveys.
Q: Who should use the Assessment Center?
A: The Assessment Center is designed for professionals who are involved in the administration of tests and assessments.
Q: How do I register to use the Assessment Center?
A: Select Register on the Assessment Center start page, complete the registration form, and press submit. You will receive your registration and log-on information within 2 business days.
Q: How do I know what user level I will be?
A: User Levels are determined by several factors; i.e., education, certification, and experience. See user qualification levels at "Authorized Users" for more information.
Q: Why does the Assessment Center require information on completed education level?
A: The products offered are professional instruments and have certain user qualification levels (this largely applies to clinical assessment tools and certain human resource tests). You will be asked to provide information about education and professional background. The type and amount of information you will be asked to provide is dependent upon the types of tests you wish to utilize. This individual information is used for this purpose and this purpose only. (Please see our Privacy Policy for details).
Q: What if I don't see the tests my company currently uses on the Assessment Center?
A: There is a good probability that a test similar to the test your company is using (or perhaps a better test) is available on the Assessment Center. If not, please contact us with the test you are interested in.
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Your Account
Q: How does my account function?
A: Your Account is an interactive on-line workspace where registered users can order, assign, and track tests as well as review completed reports. Users can review test documentation, and sample reports for all products that are offered by the Assessment Center.
Q: After I register, how long will it take for my account to be activated?
A: Your account will be activated within 2 business days.
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Purchasing Tests
Q: How do I determine which tests are appropriate for my organization?
A: Many of the tests available are likely appropriate for your organization depending upon your needs. To facilitate your use of instruments on the Assessment Center, registered users can access test documentation through their account so that they can make an informed decision about which instruments are most appropriate for your individual situation.
However, if you are unfamiliar with testing, contact Assessment Center by email at Contact Us or call Customer Service at 1-800-211-8378.
Q: What are the costs of tests on the Assessment Center?
A: The costs of tests vary considerably, and are primarily determined by the complexity of the test. The Assessment Center's pricing is very competitive, and the time savings are significant. Pricing and quantity discounts are listed by test within your account.
Q: How do I purchase tests?
A: Tests are purchased from within your account using either a major credit card or by filling out an application for purchase order processing. Credit approvals for purchase order requests are usually completed within 2 business days. Once approved, you will be electronically invoiced immediately following each order.
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Taking Tests
Q: How does someone take a test?
A: In order for an individual to take a test, he or she must either click the active URL link in the automatic notification e-mail you sent them from your account, or log-on to www.psychcorpcenter.com, click “Take Assessment” and advance to the Tester ID page. If the individual enters the test-taking environment through the URL link in their notification, the required IDs will automatically be entered. If the individual enters through the website, they will be required to supply the Tester ID you assigned them in addition to your Administrator ID. This will route your test taker directly to the instrument you would like them to complete.
Q: How long does it take a test taker to complete a test?
A: The length of a test depends on the type of test being taken. The time ranges from 5 minutes to 60 minutes, with the average test being less than 30 minutes. Time estimates are provided for each test in the Product Catalog.
Q: What happens if a testing session is interrupted or terminated for some reason?
A: The test taker’s answers are maintained from the point of the last answer page that was submitted.
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Q: What should test takers do if their testing session is interrupted or terminated before they finish a test?
A: The test taker should log back into the testing environment using the Tester ID and Administrator ID you have provided them. They should do this as soon as possible because a Tester ID will expire 24-hours after a test is started. This procedure is included in the Directions page for all tests.
Q: If my test taker's session is expired, what happens?
A: You will be automatically notified of such an event in your account. You will then have the ability to "reactivate" the Tester ID and the test taker can then complete the test.
Q: What happens if a test taker stops entering data?
A: If no mouse clicks are detected within an hour the session is terminated. The Tester ID remains active, allowing for resumption of the session at any time before the 24-hour expiration. Previously submitted responses are maintained.
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Reviewing Reports
Q: What occurs after a test taker completes a test and submits it?
A: The test taker’s responses are sent to the scoring server for scoring.
Q: How fast are the test results returned to my account?
A: A test is scored and the report generated within moments (usually less than three minutes under most conditions). The report is then posted in the Test Administrator’s account. The report will be in PDF format. You will need Adobe Acrobat to read it. If you do not yet have Adobe Acrobat installed on your machine, here is information about how to obtain it.
Q: What kind of information is returned to me after a test taker completes a test?
A: Test reports vary depending on the test. Regardless of the test, though, you can expect to receive a comprehensive report. This norm-based analysis may also include developmental suggestions and guidelines. Sample test reports are available in your account. These reports may be downloaded to print, save to hard drive or disk, sent as e-mail attachments, or accessed at any time by simply clicking the Tester ID in your account.
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Confidentiality and Security
Q: How does the Assessment Center ensure the confidentiality of my registration information?
A: Registration information is used to determine your qualifications to administer the various assessments available on the Assessment Center. None of this information will be sold or redistributed, but group data may be compiled and redistributed or sold in the form of research, special industry reports, and The Assessment Center The Assessment Center may occasionally send e-mail to all Test Administrators with news or announcements. You can stop this by notifying us of your desire.
Q: How does The Assessment Center ensure the security of the test data?
A: For obvious reasons, we are very concerned about protecting all of the information on the Assessment Center because of its sensitive and personal nature. We use advanced security methods that include multiple levels of password access, SSL encryption of personal data, test responses, and assessment reports, off-line scoring servers, and detailed behavioral analysis of the testing and security context by experts in psychometrics and internet security. For this reason, we do not store credit card data (which is the reason why credit card numbers must be entered for each transaction, if this is your payment method). Test reports travel through encryption. The Assessment Center Management is committed to proving that its security model for professional testing surpasses that of any other testing method, including paper and pencil.
Q: Does the Assessment Center require the use of cookies?
A: The Assessment Center does require the use of Cookies, but for session management only. The Assessment Center cookies will be deleted at the end of your Assessment Center session and will not be stored on your computer.
Q: Can I retrieve my password if I've forgotten it?
A: In order to ensure a greater level of security, old passwords may not be retrieved. However, you may go to the Administrator Sign-In page and follow the directions to have a random temporary password e-mailed to you. You will be required to change this the next time you log in to your account.
Q: What information will you retain about me in your database?
A: Please refer to the Assessment Center Privacy Policy for a detailed explanation of this question.
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Support
Q: How do I contact the Assessment Center for support?
A: E-mail us here Contact Us or call toll free at 1-800-211-8378.
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