Predict Job Success in Customer Service Roles

Occupational: Customer Service is an assessment of key administrative & clerical skills and personal work style competencies that predict success on the job. Based on Department of Labor research and industry feedback, this Occupational assessment gives you a clear picture of the whole person and helps predict job compatibility.

This customized assessment helps you:

Hire only the highest-quality individuals from your candidate pool
Reduce churn and boost employee productivity
Assess important skills such as Verbal Ability, Numerical Ability, and Speed & Accuracy
Assess these 11 personal work styles:

• Adaptability/Flexibility
• Attention to Detail
• Concern for Others
• Cooperation
• Dependability
• Independence
• Initiative
• Integrity/Rule Following
• Persistence
• Self-Control
• Stress Tolerance