Contact Q Local™ Software Technical Support

We've Moved Our Technical Support Web Site!

Q Local Technical Support has moved to our main technical support site at http://support.pearsonassessments.com/software/qlocal.htm. You can go there to learn all about Q Local support and to read FAQ sheets that can help you solve problems on your own.

Calling Technical Support

When you have a problem you can't solve on your own, call the Technical Support line for test scoring software assistance. Have the following information ready so your problem can be solved more quickly.

1. Have your account number, software type (Q Local software), and software version level ready. (You can find these numbers by choosing the Help menu and then choosing the Q Local System option.)
2. If the problem involves a scanner, have the model number ready.
3. Write down a short description of the problem and how you've tried to solve it.
4. Make sure your phone is near your computer so you can work on the problem with the phone support analyst.

Once you've taken the steps above, call 1-800-627-7271, ext. 3235 on Monday through Friday from 8 AM - 6 PM CST.

E-mailing Technical Support

E-mail Technical Support at supportq@pearson.com for help.

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