Returns

Returns are subject to the following terms:

• Returns (including report software installations) are accepted within 6 months of purchase only for products that are still being offered by Pearson at the time of return.



• Proof of purchase from Pearson is required to receive full product credit at original price. A copy of the Pearson invoice or packing slip, or written notice referencing the invoice number, should be included with each return shipment.



• Materials and software administrations returned after 30 days but prior to 6 months after purchase are subject to a return handling charge of $25.00 per returned parcel.



• Materials must be in clean, saleable condition (unused and undamaged), in unopened sets or packages, as originally purchased.



• All sales of scanning hardware are final.



• Return shipments must be sent prepaid and insured by a traceable method in a durable envelope or box to avoid damage via United Parcel Service (UPS) or Insured Mail, return receipt requested, to:
  
  Pearson
  ATTN: Returns Department
  1313 Lone Oak Road
  Eagan, MN 55121-1334

• Provide Pearson with the name and telephone number of an individual who can be contacted regarding the return/exchange.



• Orders for scanning equipment are subject to the ordering customer’s agreement to the Pearson Equipment Purchase Agreement or Purchase Order Acknowledgement. No scanning equipment returns will be accepted without Pearson’ prior written approval. For a copy of the Pearson Equipment Purchase Agreement and for other information about Pearson scanning equipment, please contact a Pearson representative at 800-627-7271, ext.3225.



• Materials damaged in transit (including prepaid answer sheets) or defective software must be returned for exchange within 30 days from the date of shipment from Pearson.



• Lost, damaged or stolen report counters and unused administrations will not be replaced free of charge.

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