ASSIST™ Software Technical Support

Pearson provides the ASSIST™ Scoring Software with many of our educational assessments. ASSIST Software provides complete computer scoring, interpretation, and scoring functionality.

Using this Support Page: Software update downloads are available by clicking on the Downloads box on the right of this screen. If you are unable to find what you need here, please check to see if your specific software has its own support web page by displaying the dropdown list on the Support tab above. If you are still unable to find what you need, please see the Software Technical Support box on the right of this screen to contact us for assistance.

FAQ's (Frequently Asked Questions) for Current ASSIST Software

• When installing my ASSIST software on a Vista machine, the Java RunTime Environment (JRE) doesn’t finish the installation. The ASSIST install appears to finish normally, but the product will not run. It displays an error stating that the JRE needs to be installed. What should I do?
• Are there any potential issues I might experience having multiple ASSISTS products loaded on the same computer?
• How do I check for updates in my ASSIST software?
• How do I access the User’s Manual on my software CD?
• How do I import data from the older version of my software?
• How do I install my software program?
• I am being asked to enter my Customer Name and Product Code (or Activation Key) and I don’t know where to find them.
• I am not familiar with scanners and the scanning process. How important is the handling of the scannable forms?
• Is Microsoft® Vista operating system compatible with my ASSIST software?
• Is technical help the same as software technical help?
• My User Name and Password no longer work. What do I do?
• What if I forget whether I have entered a student or not? How do I check to make sure?
• What are the system requirements to run ASSIST software?
• What scanners are supported for my ASSIST software?
• Where do I bubble age norms or time of year norms on the answer sheets?
• Why do I have to fill in the Group Identification Form if I am only scanning one group?
• What version of the Java Runtime Environment do I need to run ASSIST software on Microsoft Vista?
• What version of the Java Runtime Environment do I need to run ASSIST software on Mac OS 10.x?

FAQ's for Older Versions of ASSIST Software

• "Cannot locate FoxPro Support Library" error appears when I try to open my program.
• I am having problems installing the correct fonts.
• I entered an incorrect test date and the program won't let me go back to fix it.
• I get the error "Data file does not exist" when I try to open my program.
• When I try to open my program, I get a "Divide by 0" error.
• When using my ASSIST program, I get a screen that says "Contact Test Administrator."

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