Case Studies

Case Study: Norwegian Cruise Line

Employees on the “front line” who interact with customers on a regular basis can play a powerful role in shaping a company’s reputation in the minds of its customers.To ensure a positive customer experience, recruiting best-in-class staff is crucial for any company, in any industry. One qualification that is sometimes hard for recruiters to measure when processing job applications is the candidate’s communication skills. More.

Case Study: Korean World Cup Organizing Committee

The Korean Organizing Committee for the 2002 FIFA World Cup Korea/Japan was responsible for one of the world's premier sporting events.  The first Asian-hosted World Cup was expected to draw over 1.5 million attendees from around the world.  More.